Questions?

Our #1 priority here at Alphabet for Humanity is your happiness. This means we stand by our products 100%, no matter what, no questions asked. If you need any support, simply reach out to our Customer Happiness Team. We’re always here for you.



How Does Delivery Work?


At this time, we proudly ship across the USA, Canada, Australia and the U.K. When we ship the order, you will receive a confirmation email with a tracking number.  

Here’s a breakdown of country-specific costs, and approximate shipping times:


USA - $4.95 Flat Rate Shipping  (Free Shipping for orders over $79)

Please allow 4-7 business days for your order. 


CANADA - $9.95 Flat Rate Shipping (Free Shipping for orders over $99) 

Please allow 7-12 working days for your order.


AUSTRALIA - $14.95 USD Flat Rate Shipping to Australia 

Please allow 12-18 working days for your order.


UNITED KINGDOM - $14.95 USD Shipping to the United Kingdom 

Please allow 12-18 working days for your order.


If you wish to have your order shipped to a different country, simply contact us. 

Please note: due to COVID-19 we sometimes experience shipping delays with our carriers 

If your order does not arrive within the timeframe listed above, please contact us so that we can follow up with our shipping carriers.

 

What age is the book suitable for?

The book is ideal for children ages 2-8 although we say it is suitable for ages 2-102! 

People love to purchase the book as a baby keepsake.

Each letter has a beautiful illustration and a simple, child-friendly explanation for what each word means. For every book you purchase, we plant a tree. 🌱



Is the gift pack or bundle the same book?

Yes :) A New Alphabet for Humanity makes the PERFECT gift for family, friends and teachers. We wanted to make it easy and affordable for you to purchase more than one book (or card set) at the same time.

Our gift packs and bundles come with our Premium Hard Cover Book. We also offer bulk discounts for schools. For more information, please contact us. 


Do you have a returns policy?

Yes! We are so confident you will LOVE A New Alphabet for Humanity that we offer a 30-day trial. If you don't like our products within 30 days, we will provide a return postage label. Please email us with your reason for returning it and, if applicable, any photos.

  

Where are you based? 

Our physical warehouse is located in New Jersey. All our goods are stored and sent from our warehouses and distribution centers in the United States. We are a Canadian based publishing company, Impact Humanity Publishing Inc. We have distribution partners in Canada and Australia. 

 

Where can I contact you? 

Questions? Please send an email anytime at support@alphabetforhumanity.com

Our customer service team works Monday to Friday. We are currently experiencing a very high volume of emails, so your patience is appreciated.

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